Shipping policy
SHIPPING POLICY
Order Processing All Primal Aesthetiks products are designed and hand screen printed in-house. Processing times vary based on inventory availability.
- In stock items: 2–3 business days
- Out of stock or restocked items: up to 2–3 weeks
You will receive a confirmation email with tracking information once your order has shipped. If you have questions about your order status contact us at keith@primalaesthetiks.com.
Shipping Rates Shipping rates are calculated at checkout based on your order and location.
Shipping Carrier We ship domestically via USPS. International orders may ship via USPS or an equivalent carrier depending on destination.
Local Pickup Local pickup is available in Gilbert, Arizona. To schedule your pickup, contact us at keith@primalaesthetiks.com with your order confirmation and preferred date and time. Please bring your confirmation email when you come to collect your order.
Domestic Shipping We ship to all 50 US states.
International Shipping We currently ship to Canada, the United Kingdom, and Europe. International shipping rates are calculated at checkout.
Please note that all customs fees, duties, and import taxes are the sole responsibility of the customer. Primal Aesthetiks is not responsible for any additional charges assessed by your country's customs authority upon delivery.
Lost or Stolen Packages If your tracking information shows your package as delivered but you have not received it, please take the following steps:
- Check surrounding areas at your delivery address including mailboxes, porches, and with neighbors
- Wait 24–48 hours as packages are occasionally marked delivered prematurely
- Contact your local USPS facility to file a claim
We will do everything we can to support you through this process. Upon receiving your inquiry, we will look up your tracking information and check whether your package has been redirected to a local USPS lost package facility. Contact us at keith@primalaesthetiks.com with your order number and we will investigate on your behalf.
Please note that once a package is marked as delivered by USPS, Primal Aesthetiks is not responsible for lost or stolen packages. We encourage all customers to ensure their delivery address is secure and accurate at checkout.