Refund policy
RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, contact us at keith@primalaesthetiks.com. Once your return is accepted, you will be responsible for covering your own return shipping costs. Items sent back without first requesting a return will not be accepted.
Please send all accepted returns to: Primal Aesthetiks 36 N Gilbert Rd Gilbert, AZ 85234
Damages and Issues Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
Exceptions — Non-Returnable Items The following items cannot be returned or refunded under any circumstances:
- Custom and hand screen printed items
- Sale items
- Mystery bags
- Gift cards
Exchanges To exchange an item, return your original item first. Once the return is accepted, make a separate purchase for the new item.
Refunds Once we receive and inspect your return we will notify you whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your refund was approved, contact us at keith@primalaesthetiks.com.